Return & Refund Policy

Our returns policy lasts 14 days. If more than 14 days have passed since your purchase, we cannot offer a refund or exchange.

Eligibility

• Items must be unused, in the condition you received them and in their original packaging.
• We need a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• Only partial refunds are possible for items that are not in their original condition, or are damaged or missing parts for reasons not due to our error.
• Only regular-priced items can be refunded; sale items cannot.

Refunds

Once your return is received and inspected, we email you to confirm it arrived and to tell you whether the refund is approved. Approved refunds go back to your original payment method.

If you have not received a refund yet, check your account again, then contact your payment provider, as refunds can take some time to post. If you still have not received it, email us at info@volumesshop.com.

Exchanges

We only replace items that are defective or damaged. To exchange an item for the same one, email us at info@volumesshop.com and we will send you return instructions.

Gifts

If the item was marked as a gift and shipped directly to you, you receive a gift credit for the value of your return. Otherwise the refund goes to the person who placed the order.

Return shipping

You pay the shipping costs for returning an item, and shipping costs are not refundable. For more expensive items, consider a trackable service or shipping insurance, as we cannot guarantee that we will receive your return.

Need help?

Email info@volumesshop.com with any questions about refunds and returns.